Frequently Asked Questions

Yes. World Cup Hub operates under a Curacao eGaming licence, which obliges us to follow strict anti‑money‑laundering and player‑protection rules. Our licence number is displayed in the site footer, and we are subject to periodic audits by the regulator.

The welcome bonus is a 100% match up to $200 with a 35× playthrough requirement on the bonus amount only. You have 30 days from the moment you claim the bonus to meet the wagering; any unused bonus funds are removed after this period.

Deposits can be made with Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer; crypto fans can use Bitcoin, Ethereum, or USDT with no minimum. Withdrawals to e‑wallets usually clear within 24 hours, while card and bank transfers take 3‑5 business days.

To verify your account we require a government‑issued photo ID (passport, driver’s licence) and a recent proof of address such as a utility bill or bank statement dated within the last three months. The process is completed within 24 hours of uploading the documents.

You can manage your spending directly in the ‘Responsible Gaming’ section of your account, where you can set daily, weekly or monthly deposit caps or choose a temporary break (up to 30 days) or a permanent self‑exclusion. Contacting support also triggers an immediate pause on your account.

All our sports odds and casino games use certified Random Number Generators and are regularly tested by independent labs. If you believe a bet was settled incorrectly, you can file a dispute through the ‘Help Centre’ within 14 days; unresolved issues can be escalated to the Curacao regulator.